Building the Business Case for Smart Workforce Networks

Authored by Matt Waller, founder of the #1-ranked Supply Chain Management program in North America (Gartner) and a widely cited supply chain scholar, this white paper translates the strategic and quantitative foundations of smart workforce networks into a concrete business case for finance and commercial decision-makers. It walks through the primary commercial models, the full cost components of an AMR-enabled deployment, and how pilots can be structured as a disciplined on-ramp, ultimately showing how these economics translate to familiar financial metrics such as payback period and net present value across a multi-DC network.

This white paper was produced by Kitestring and authored by Matt Waller as part of a paid engagement with ArcBest. ArcBest reviewed this paper for factual accuracy related to its products and provided supporting information. The views expressed are those of the author.