Smart Workforce Networks as the Next Competitive Advantage

Authored by Matt Waller, founder of the #1-ranked Supply Chain Management program in North America (Gartner) and a widely cited supply chain scholar, this whitepaper examines smart workforce networks as an emerging competitive advantage in warehouse operations. It explains how human-in-the-loop automation and remote labor pooling can reduce operational variability, improve service reliability, and enable more resilient network wide capacity planning.

This white paper was produced by Kitestring and authored by Matt Waller as part of a paid engagement with ArcBest. ArcBest reviewed this paper for factual accuracy related to its products and provided supporting information. The views expressed are those of the author.